Assistants that talk to your customers by phone, on your website and in messengers. They use what they know about your business and take real actions, such as bookings.
A chatbot is an AI assistant that answers text messages on your website or in messengers. A voice bot is a voice assistant that handles phone calls. Both use knowledge about your business and, through integrations, can take action: booking appointments, checking orders and logging requests in your CRM.
A customer calls your line or writes on your website, WhatsApp or Messenger.
The bot works out what they need: a question, a booking, a complaint, an order status.
It answers from your documents, price list and policies.
It books an appointment, checks an order, logs the request in the CRM.
Hard cases go to a person along with a summary of the conversation.
The voice bot answers calls while the mechanics are busy. It books services into free slots, answers questions about prices and opening hours, and texts urgent cases to the manager with a summary.
| Aspect | Chatbot | Voice bot |
|---|---|---|
| Channel | Website, WhatsApp, Messenger | Phone and hotline |
| Typical tasks | Offer questions, orders, lead capture | Bookings, hotline support, call triage |
| Best for | Customers looking for information online | Businesses customers call |
| Integrations | CRM, online store, knowledge base | Calendar, CRM, phone system |
An answer in seconds, at any hour.
Appointments get booked even when nobody can pick up.
The bot handles repetitive questions.
Transcripts and summaries show what customers ask about most.
Yes. Modern speech recognition and synthesis handle Polish well, including inflection, names and numbers. Before launch we test conversations on typical scenarios from your business, choose a voice and fine-tune how the bot introduces itself.
The bot does not guess. If a question goes beyond the knowledge base or the customer wants a person, the conversation is handed to an employee with a summary. After hours the bot logs the request and tells the customer when to expect a reply.
Your website, WhatsApp, Messenger and Instagram, as well as internal tools such as Slack or Microsoft Teams. One assistant can cover several channels at once, using the same knowledge base and saving conversations to your CRM.
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